Frequently Asked Questions
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| Phone: 800-462-9292 |
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Returns & Refunds
What is Schram Auto Parts return policy?
What should I do if I receive a part and it is damaged?
Shipping & Delivery
When will my order ship?
Are there additional fees for my order?
Can I arrange my
own shipping?
Will you ship items outside of the United States?
What type of shipping methods of
does Schram Auto Parts offer?
Why does it cost
so much to ship airbags?
Warranties
What kind of warranty comes with my purchase?
How do you know this part will fit my vehicle?
Payments
Can I pay for and pick up my part locally?
Returns & Refunds
What is Schram Auto Parts return policy?
Schram Auto Parts offers a 30 day Money Back Guarantee on all parts (minus shipping
costs). This offer is only valid if:
Part is returned in the same condition as when it was sold.
Part is received within 30 days of shipment date.
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What should I do if I receive a part and it is damaged?
When you receive a part, you must inspect it for damage before signing for it.
If there is any visible damage, please note it at the time of delivery. After signing for and receiving the part, contact us by phone (800-462-9292), and we will assist you with
the damage claim and part replacement process.
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Shipping & Delivery
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When will my order ship?
Schram Auto Parts attempts to ship every item within 2 business days of payment
clearing. If your item is shipping VIA UPS, a tracking number will be automatically
sent to the e-mail address you provided at the time of payment. If you do
not receive this e-mail, please check your junk or spam e-mail in box as it may
be getting blocked.
For orders through USPS or Freight, tracking numbers can be provided upon request.
If it has been over 2 business days and you have not received your tracking number,
please call us at (800-462-9292) for the tracking information.
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Will there be additional fees for my order?
Schram Auto Parts charges only the price of the part plus the price of shipping.
There will be no additional fees charged by Schram Auto Parts without prior agreement.
However, there are cases where additional fees may be required.
For freight customers, requesting residential shipping or lift-gate delivery may
require an additional cost over a quoted cost to a commercial business address.
For international customers, your local government may charge additional taxes and
/ or fees. Also, the carrier may charge brokerage fees on top of the shipping
fees.
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Can I arrange my own shipping?
Schram Auto Parts has negotiated discounted rates with most major carriers and can
likely ship items at a better rate than is available to the general customer.
If you wish to send your own carrier to pick up an item, you can contact us to see
if there is any additional packaging fee that will need to be added at (800-462-9292).
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Will you ship items outside of the United States?
Schram Auto Parts ships worldwide. For a quote outside of the United States,
please contact us directly at (800-462-9292).
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What type of shipping methods of
does Schram Auto Parts offer?
We prefer to ship small packages VIA UPS to domestic and most international customers, and USPS to Canadian customers. For items too large for UPS or USPS, we ship VIA freight carrier. We prefer to ship all freight items to commercial, business address,
and any quote you receive will reflect that unless otherwise noted. Shipping
to a residence is possible, but usually costs around $150 more than commercial business
delivery.
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Why does it cost so much to ship an airbag?
Air bags are considered a HAZMAT item, and require special packaging to ship.
We are required by law to use HAZMAT shipping for airbags, and will not circumvent this process.
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Warranties
What type of warranty comes with my purchase?
Please see our
Warranty Page
for information on our
warranties.
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How do I know this part will fit my vehicle?
If you used our parts search function and filled the information out correctly, the part will fit your vehicle. However, sometimes the parts lookup requires some technical information that you may not know. In these instances, please do not guess. Instead, call us at (800-462-9292) and we will attempt to
help you with the parts lookup process. In the event the part does not work for your vehicle, we do offer a 30 day no hassle return policy, so long as the part is returned in the same condition as when it shipped.
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Payments
Can I pick up my item locally?
All items purchased online must be payed for at the time of purchase. However, you are welcome to call in to (800-462-9292) and make arrangements for pickup / payment locally. Please call a head to make sure the item is available at the location you would like to pickup at.
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